Business IT Support - Melbourne, Sydney & Brisbane
OsBTI specialise in the management and support of IT&T Systems across the SME market in Melbourne, Sydney & Brisbane, find yourself fitting that category? Read on.
Outsourcing IT Support involves trust & commitment, it should not be taken lightly. In some cases, outsourcing only some requirements is a better choice, for us, the first step is understanding your
objective. Why are you here? Where do you want to be? How if at all will outsourcing IT Support help you reach your objectives?
More often than not, SME businesses fall into one of three category's:
- Multiple internal resources assigned IT Support duties, however it is not their core role within the business
- A full-time IT Manager/Engineer is employed
- Support is outsourced, often to a small business or single resource.
Why Outsource with OsBTI?
Focus internal resources on the growth of your business, improve customer service, redirect time to where it matters most while our professional team manage your IT&T Systems.
Leverage the combined expertise of our entire group; through diverse experience & exposure to
many clients across various verticals, share in the ongoing investment OsBTI makes in maintaining skills, training and knowledge in the latest and emerging technologies.
Reduce Operating Costs; technology by it's very nature constantly evolves, common cost reductions
can include: Interviewing, Payroll tax, Leave Pay, Workstations Compensation, Training Costs, Cheaper procurement, predictable budgeting etc.
Core Support Plan Components include:
- 24/7 Intelligent Monitoring Services, predict failure before it happens
- IT Operations Manual - Up-to-date knowledge management
- Established incident management, from first point of contact through to job resolution
- Pro-active scheduled support services, prevent rather than than react
- Highly engaged work-force with solution based attitude, less band aids, more permanent fixes, strong work ethics and customer service focus
- Low resource turn-over rate
To make an enquiry please contact us on:
